A live chat widget with an AI bot that answers from your knowledge base
Add live chat to your website with one snippet. The bot answers only what you wrote — and hands the conversation to a person the moment it does not know.
No credit card. Works on WordPress, Shopify, Wix, Squarespace, Webflow or any HTML site.
Add live chat to your website in minutes
Copy one snippet from your dashboard and paste it before the closing </body> tag. No build step, no npm package, nothing to keep updated. The widget runs in its own frame, so it cannot break your styles.
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Paste the snippet
One block of code from your dashboard, anywhere you can edit HTML.
<script> (function(){ const f = document… })() </script> - 2
Write what you know
Prices, delivery, refunds — in plain text. That is the bot’s whole world.
Delivery to Germany: 3-5 days.Free shipping over €50.Returns within 14 days… - 3
Choose how much it answers
Drafts for your operators, nights only, or everything.
OffSuggest draftsWhile nobody is onlineAlways
An AI chatbot that only knows your knowledge base
You write a page of plain text — what you sell, what it costs, how long delivery takes, when you give refunds. The bot answers from that and nothing else. It has no opinion about your refund policy, because it has never seen anybody else’s.
When the answer is not in there, it says so and fetches a human. That is the whole trick, and it is the opposite of what a chatbot trained on the open internet does when it is cornered.
From draft suggestions to full auto — you choose
One setting, changed in a click. Most teams start on drafts and move to nights-only once they trust it.
Off
Every reply comes from a person. A plain live chat.
Suggest
The bot writes, your operator reads it and decides. Nothing reaches the visitor unread.
While you’re away
Answers only when nobody is online, and steps aside the moment someone logs in.
Where most teams land
Always on
Takes every conversation first and escalates what it cannot answer.
Built for small support teams
| Operator | Replies | Median first reply |
|---|---|---|
EErika | 294 | 2 min |
EEmily | 278 | 4 min |
Every message carries its author — so a team of two is two rows, not one blur called “support”.
Handoff that happens on time
The bot passes the conversation the moment it runs out of knowledge — not after three rounds of “sorry, could you rephrase that?”.
Quick replies and private notes
Canned answers for the questions that repeat, and internal notes your visitor never sees.
As many sites as you run
One account, separate widgets, separate knowledge bases, separate inboxes. Operators see only the sites you put them on.
Conversations that survive the tab close
Most chats end when the visitor leaves. This one keeps going by email — in both directions.
The visitor asks something, then closes the tab and goes on with their day.
They get the transcript — from your address, not ours — and simply hit reply.
The reply lands in the same conversation. Your operator answers from the chat and never notices the difference.
Free to start. No credit card
- The chat widget on as many sites as you run
- The AI bot, with your own knowledge base
- All four bot modes, including nights-only
- Email transcripts and replies back into the chat
- Per-agent analytics
Nothing to decide before you have seen it work.
Questions people ask first
- How do I add live chat to my website?
- Copy one snippet from your dashboard and paste it into your site before the closing body tag. It works on WordPress, Shopify, Wix, Squarespace, Webflow or any plain HTML page — the widget runs in its own frame and does not touch your styles.
- Is the live chat widget really free?
- Yes. You can start for free, with no credit card, and add operators as your team grows.
- Will the AI chatbot make things up?
- It answers from the knowledge base you write and nothing else. When the answer is not in there, it says so and hands the conversation to a person instead of guessing. You can also keep it in draft mode, where an operator reads every reply before it is sent.
- What happens when all operators are offline?
- Set the bot to answer only while nobody is online and it covers your nights and weekends. Visitors can also leave an email and get the full transcript, so the conversation continues when you are back.
- Can I turn the AI off completely?
- Yes. Set the bot to off and Deskwhale is a plain live chat — human support only, no AI anywhere in the flow.
- Is Deskwhale an alternative to Intercom or Tidio?
- For small teams that want a chat widget and a bot that stays on their facts, yes. Deskwhale deliberately skips the parts those platforms are built around — ticketing, CRM integrations, phone support — and does live chat with a knowledge-base bot instead.
- Do I need one account per website?
- No. One account runs as many sites as you like, each with its own widget, knowledge base and inbox. Operators only see the sites you put them on.
Comparing us with something else?
Put live chat on your site today
One snippet, a page of notes about your business, and the chat starts answering.
Start free